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    +

Author:

David Taylor

Last Updated:

24/03/2023

Table of Contents

Overview of Progress Play

Established in 2012, Progress Play is a full turnkey white-label solution for online casinos and sportsbooks.

Based in London, UK, it launched its new and improved platform in 2023, complete with a few new features, tools and capabilities, as well as a new lobby

At the time, ProgressPlay CEO Itai Loewenstein said: “What we’ve created is new for the industry and new for us. I have no hesitation in saying that we undoubtedly now have one of the best and most modern offerings in white-label.”

Let’s delve a little deeper, shall we, and see why this operator is such a power player when it comes to providing a platform for online casinos and sportsbooks.

What The Platform Offers

Progress Play’s platform is a state-of-the-art, proprietary system that was designed for seamless integration with PCs, mobiles and tablets.

It has a number of key features, including:

  • In-built wallet system
  • Market leading content
  • Customer Relationship Management System
  • Customer Service Support
  • Payment Processing 
  • API Integration
  • Business Analytics
  • Licencing 
  • Affiliate Programme  
  • Acquisition via bonuses for new players.

In other words, it contains all the necessary regulatory, mechanical and marketing modules needed to run a successful online casino.

Bonuses and Promotional Tools

When it comes to luring in new players, Progress Play has all the features needed, with more than a dozen welcome bonuses to choose from. These include:

  • Free Spins upon registration – no deposit
  • Free Spins upon deposit – matched deposit bonuses
  • Free money offers 

Progress Play’s dedicated customer retention team ensures that once players join, they’ll have more than enough to keep them entertained. Opportunities within the Customer Relationship Management part of this platform allow promotions, bonuses, as well as VIP packages and treatments. Business analytics and segmentation help the casino to understand its customers better whilst there’s a host of communication channels in place, such as SMS, email and Live Chat.

Progress Play Licences & Security

With two gold standard licences, this casino platform operator offers multiple paylines for online casino operators, especially when it comes to the world’s most lucrative regulated market – the UK.

Progress Play is licensed by the UK Gambling Commission – that’s a big plus for those wishing to tap into this rich vein of gambling.

Their other licence is from the Malta Gaming Authority, which opens a plethora of new doors, especially when it comes to unregulated markets like .coms.

Both of which make sure their games and the company itself are fully compliant. That means you can expect to find them at safe casinos.

Games Library and Suppliers

Progress Play partners with almost 50 software providers to supply the game content via their platform. And they are constantly expanding that list.

That means access to more than 400 quality games, including slots, Live Casino, Jackpot Networks, branded slots and blockbuster titles.

Software suppliers include Live Casino specialists Evolution Gaming as well as smaller boutique studios that produce elegant high-definition slots such as Thunderkick.

For sports, Progress Play use the BetConstruct platform.

Bingo

Fans of the bobbling balls can expect a handful of bingo-style games when playing at a Progress Play casino. They’ve not got the biggest selection of pure classic bingo rooms, but they have some good games nonetheless, including; Candy Bingo, Super Hot Casino and Bingo Tornado.

Slots

By far, the bulk of games available is slots! That’s music to this writer’s ears. It has an enormous variety of themes, classic slots, features and paylines to choose from. Stand-out games include Ted, Voodoo Gold and Rise of Olympus.

With so much choice, you’ll be able to find your favourite feature on your favourite theme – no problemo!

Other Games

Classic table games, including baccarat, roulette, blackjack and poker, are all available in both classic video and live format.

Plus, they have a sportsbook with more than 30,000 live games in the comfort of your living room. 

Live Casino

Sat in the middle of the partner section of Progress Play is the gold standard Live Casino supplier Evolution Gaming. This is a company with an ambition to bring the Monte Carlo feel and vibe to your own armchair. Progress Play has a good selection of games, including Game Shows and live table games.

Mobile Gaming with Progress Play

Progress Play offers a full-service mobile and PC white-label package. That means a casino could be up and running and perfectly designed for mobiles within weeks.

The company uses their own in-house, advanced gaming technology to provide both mobile and PC gaming platforms, which can be a stand-on its own offering or an enhanced joint- offering alongside the instant games platform.

Both options include an exclusive single wallet for players.

Payment Methods at Progress Play Casinos

This platform operates a smart cashier, which is designed to facilitate secure and pain-free deposits and withdrawals.

Their safe and secure payment processing solution works with a number of currencies, including USD, EUR, CAD, NZD, and GBP

Payment methods vary according to country and include: 

  • Debit Cards – VISA, Mastercard, Maestro 
  • eWallets – Neteller & Skrill
  • eVouchers – PaySafeCard
  • Pay Via Mobile
  • Wire Transfers, Paypal, Ecopayz, Trustly, Zimpler
  • iDeal, Sofort
  • Giropay, Qiwi, WebMoney
  • Fast BankTransfer, Euteller
  • InstaDebit, Interac

Availability of Customer Support

Progress Play has a team of highly trained customer service personnel ready to support online casinos with customer enquiries.

They cover the full range of enquiries from not receiving bonuses to people wanting to suspend their accounts.

They’re available round the clock, 365 days a year.

Contact is via the following:

  • Live Chat
  • Telephone
  • Email
  • VIP support

Progress Play Affiliate Software

There are lots of ways casinos can track which affiliate companies are sending them the most leads as well as the ones sending them the hottest leads.

Progress Play has a number of in-built tracking systems in its platform, but the API has the added ability for casinos to embed their own choice of affiliate software.

Pros and Cons for Progress Play

LikePros
  • Check Good all-round solution for an online casino
  • Check Excellent choice of slots 
  • Check API Integration
  • Check Fantastic bonuses and offers
  • Check Quality customer care
UnlikeCons
  • Cross Only licenced in the UK and by Malta Gaming Authority
  • Cross Not hot on the Bingo front
  • Cross No in-house games