Table of Contents
- What this Bingo Provider Offers
- Bonuses and Promotional Tools
- Dragonfish Licences & Security
- Games Library and Suppliers
- Mobile Gaming with Dragonfish
- Payments at Dragonfish Sites
- Availability of Support
- Commitment to Responsible Gaming
- Pros and Cons
What this Bingo Provider Offers
Dragonfish provides the ultimate solution for any kind of operator. It’s ideal for new bingo sites looking to join the open network and benefit from instant liquidity. It also serves those with the capacity for a standalone network and bespoke facilities.
In simpler terms, Dragonfish can help operators take their gaming activities online or enhance already existing sites. Here are some of the major services by the provider:
- Player Account Management (PAM)
- Wallet/Funds Management
- Promotions and CRM Tools
- Communication Tools
- Admin Services
- Compliance and Licensing
- Integrated Affiliate Systems
- Game Management
- Business Analytics
- Marketing, etc.
Bonuses and Promotional Tools
Dragonfish has been around long enough to know the importance of retaining customers in this competitive industry. Part of its services for partners is dedicated promotion and CRM tools.
Various online bonuses are available at Dragonfish-powered sites, from welcome offers to deposit bonuses and no deposit bonuses. Besides bonus money, free spins, loyalty points and other perks are also provided. Dragonfish bingo sites will benefit from retention tools like the provider’s massive bingo jackpots in the Mystery Jackpot Room. Players will also enjoy prize pools shared across the bingo and casino network.
Besides the out-of-the-box promotional tools, Dragonfish will also help operators build brand-new exclusive promotions and tournaments. What really stands out is that Dragonfish sites have reasonable wagering requirements. Bonus wagering is even more achievable for bingo offerings, going as low as 2x deposit + bonus.
Dragonfish Licences & Security
One of the key benefits for Dragonfish partner sites is fast and efficient entry into regulated markets. The software company’s longstanding history means that they’ve acquired a few relevant certifications. They are licensed by the UK. Courtesy of their parent company, they also boast a Malta permit. The Malta Gaming Authority regulates its activities outside the UK, and partner sites can access all the jurisdictions where these governing bodies have authority.
Also common on Dragonfish bingo sites is the certification from the independent testing agency eCOGRA. All Dragonfish games, bingo or otherwise, are tested by eCOGRA to ensure fairness and randomness.
Part of their security protocols via third-party systems include SSL encryption, KYC, AML, risk scoring, age verification and fraud detection.
Games Library and Suppliers
Bingoflex and Casinoflex are the two major gambling solutions by this provider. As is evident throughout this review, bingo is at the forefront of the Dragonfish brand. However, while functioning as a game aggregator, Dragonfish has also integrated some of the best casino software providers, including:
- Pragmatic Play
- NextGen Gaming
- Blueprint Gaming
- Big Time Gaming
- Evolution Gaming
- Slingo Originals
These developers are responsible for the library of games in the Dragonfish Casinoflex solution. On the other hand, the bingo software at Dragonfish is developed in-house.
Bingoflex Bingo Games
Plenty of bingo classics are available at Dragonfish, including 90-ball, 70-ball, and 80-ball. Across the network’s bingo rooms, there are dozens of different variants: Bingo 75 – 25, Bingo 62 – 5, Bingo Roulette, etc.
Among the unique bingo features by this software company is the ‘Bingo Variant Factory,’ which allows partners to create new bingo themes using the desired look and feel. As such, operators can regularly deliver unique and fresh bingo experiences to players.
Dragonfish bingo sites also offer players a community bingo environment using the social and community features and advanced chat solutions that come with the software. It goes without saying that they have some of the most impressive bingo rooms on the market.
Casinoflex Casino Games
Dragonfish online casinos in the UK are significantly lesser than the bingo sites powered by this developer. But there are a good number of them too. The range of games spans online slots, Slingo, table games and scratch cards. There are also video-streamed interactive live dealer games available at Dragonfish casinos.
Dragonfish is committed to regularly adding new content, game features, and new providers. Judging by their partner game companies, the quality on offer is the industry’s best.
If you didn’t already guess it, the ‘flex’ in Casinoflex stands for flexibility. Rightfully, this solution can be used as a standalone site or fitted into an already existing casino or bingo site.
Mobile Gaming with Dragonfish
The people at Dragonfish have been pioneers of cross-platform delivery even before the boom of mobile gaming, and they continue to deliver games playable across all devices. The user-friendly interface is evident whether you play on a desktop, tablet, iOS, or Android smartphone.
Several features are also specially optimised for mobile. For instance, Dragonfish recently launched FALCON, a new and innovative client program that promotes better performance and enhanced player experience over the web or mobile apps. This state-of-the-art client has a flexible infrastructure allowing partners to choose between template solutions or a fully customised bespoke application.
Payments at Dragonfish Sites
This software brand provides stellar solutions basically in all other aspects, and payments are no different. Dragonfish has a full array of global and local electronic payment methods, including Visa, MasterCard and PayPal. Multiple currencies are also supported.
Availability of Support
Dragonfish is a UK online bingo provider but offers partners global scalability with multi-language and multi-currency support. It also provides support for local markets, including localised games, promotions and payment solutions.
Customer support for players at Dragonfish sites is open 24/7 via live chat, email and telephone. The multi-lingual, multi-channel support is provided by expert teams located in Gibraltar and Antigua.
Commitment to Responsible Gaming
Dragonfish may be in the gaming industry, but they don’t play around with their commitment to responsible gaming. While providing the best online gaming entertainment, Dragonfish also believes its primary responsibility is to provide a safe gaming environment for customers.
They strive for excellence in responsible gaming and ethical conduct and provide staff with the necessary tools and training.
It is mandatory for customer support staff at Dragonfish to undergo entry-level training and weekly refresher courses on responsible gambling. With this, the support team acquires good command of the techniques for identifying compulsive or underage gambling traits in players.
Pros and Cons
- Leading network of bingo products
- Provides a complete solution with localised support
- Stellar mobile experience
- Offers bespoke solutions
- Committed to responsible gaming
- Greater focus on bingo than slots
- Not much info on payment methods