The Pools Casino Review

Introduction
Awards/Recognition
The Pools Casino Design/Theme
Bonuses and Promotions at The Pools Casino UK
Games Highlights
Gamification
Mobile Usability
Extra Games/Products at The Pools
Deposits & Withdrawals at The Pools Casino UK
Uploading ID and Passing KYC Checks
Trust, Support & Security?
Customer Support Information
Some Negative Highlights of The Pools Casino
- Missing VIP Loyalty Program
- No 24/7 support
Summary
The Pools Casino Review FAQ’s

Introduction

With a hundred-year reputation on its back, The Pools is about the best place to play if you want to do the pools, enjoy a punt on British sports, and have fun on exciting casino games altogether. The site was established in 2018 to provide comprehensive gaming solutions for users. However, The Pools has a history that dates back to 1923 when The Football Pools was established in a small Liverpool office. Over its 100 years of existence, it has grown to become the largest football pools operator in the world. The company eventually launched The Pools website, introducing additional gambling products, including a casino.

AThe casino is the least popular product, as the platform is best known for catering to sports enthusiasts. Hence, we’ve decided to see what it brings to the table. We’ll cover all that it offers in terms of games, bonuses and game promotions, payment methods, and more. Fortunately, our The Pools casino review unearths a hidden gem of online gambling offerings that’ll keep players coming back for more. Let’s get right into it.

Pros

Large variety of diverse games
Leading software providers
Game categorisations for easy navigation
No wagering bonuses

Cons

Limited payment methods
Support is not 24/7
No game provider filter

Awards/Recognition

While The Pools is a brand that needs little introduction in the UK, the casino section is somewhat underrated. However, given the longstanding history of this betting pool service, the casino boasts a solid reputation by association. Among the notable achievements of The Football Pools is a record of more than 60 million winners paid. Also, the company has long been funding British football through donations to The Football Trust.

The Pools Casino Design/Theme

The Pools casino features a minimalistic design with white and green theme colours. The layout is as simple as it gets, with quick links to different game categories at the top of the page and game thumbnails as you scroll down the screen.

Navigation is easy thanks to a search bar, and the lobby reveals multiple game categorisations such as Most Popular, Jackpot Games, Pool Picks, Megaways, etc. One category that caught our eye was the Must Win Jackpots – jackpots that have to drop by a certain deadline.

In our experience, a filter menu would have been more convenient. Nonetheless, it’s easy to find games if you know what you’re looking for. If you don’t, you can simply browse based on the provided categories.

Bonuses and Promotions at The Pools Casino UK

The promotions page is often packed with multiple bonuses available for The Pool casino players to claim. A welcome bonus is typically the first reward you receive, and then you can take advantage of weekend tournaments and midweek slot challenges. The Pools is also one of the best cashback casinos, and these valuable offers allow you to cut down on losses while betting on your favourite games.

Offers are regularly available, and time-specific deals are rotated frequently, so there’s never a bonus drought. Plenty of the free spin deals here are wager-free. These no wagering bonuses essentially let you keep what you win.

Games Highlights

The Pools casino is packed with a variety of games that UK players love. Slots populate the library, from classic 3-reelers to video slots with free spins, Megaways, and jackpots. Among the most popular slots are:

Big Bass Splash
Bonanza
Who Wants to be a Millionaire Megaways
Nitropolis 4
Pirots
Sweet Bonanza
Fishin’ Frenzy The Big Catch

While this isn’t a bingo site, the casino offers a range of popular Slingo options instead, including DOND Slingo, Slingo Starburst, and Slingo Da Vinci Diamonds. We later spied two video bingo games, so kudos to their efforts at offering a bingo experience.

The site is also loaded with a variety of table and card games, as well as live dealer titles. There’s something for you regardless of the kind of games you prefer. We found all the staples, including blackjack, roulette, and baccarat. There are also craps, sic bo and casino hold ’em, among other poker variants. A Live Video Poker game is also available alongside a range of popular live dealer tables and game shows. Players can also find multiple online keno variants and a unique 88 Fortunes Dice game.

The library has more than 800 games, and there are new games regularly being added. One thing the casino doesn’t do is provide a list of software providers or a filter that allows players to select games based on developers. Regardless, we quickly noticed that the titles were from industry-leading companies such as:

There were several lesser-known ones, like Rabcat, a developer that provides immersive 3D games with unique themes and gamification elements.

Gamification

The casino itself is big on gamification, primarily through promotions and leaderboard challenges. As a Pragmatic Play casino, the developer’s popular Drops and Wins tournaments are a recurring feature at the site. Players can look forward to cash prizes daily, plus other perks.

Mobile Usability

As with many of the best UK casinos, The Pools is a mobile casino. There’s a responsive website that is accessible on desktops as well as smartphones and tablets. The same range of offerings is available regardless of the platform you use in accessing the site. Thanks to the naturally streamlined layout, there’s no clutter when you play on compact screens.

Although some resources mention the presence of an app, The Pools has no downloadable mobile app.

Extra Games/Products at The Pools

Besides the casino product, The Pools offers dedicated sections for sports betting and football pools, which they’re most famous for. A ‘Specials’ section is available where you can bet on some of the most exciting props and enjoy good value boosts. ‘Free to Play’ games are also featured, including the brand’s very own Footie5 with a top prize of £25,000 for predicting 5 correct scores.

The Pools ‘Lottery” is almost as big as the sportsbook and provides multiple lotto and scratchcards playable from as little as 50p. Most recent additions include theMinted 4 Life Lotto, Lucky 4 Life Lotto and Loaded 4 Life Lotto, all offering the chance to win life-changing prizes.

Deposits & Withdrawals at The Pools Casino UK

Players can typically deposit at The Pools casino using debit cards and PayPal, and the minimum deposit limit is £5. Withdrawals are possible using these methods as well, and the casino uses a closed-loop policy, meaning your payouts will be made to the same account used for depositing, up to the same deposited amount. The balance can be paid by other methods. Withdrawals typically take between 3 – 5 working days. However, PayPal transactions may be faster.

Uploading ID and Passing KYC Checks

You can’t deposit unless you’ve been vetted by the casino. The Pools will automatically try to verify players with details provided during registration, such as name, date of birth, etc. This is done through independent KYC providers.

When this instant verification is not possible, you’ll be asked to upload documentation to confirm your identity and show proof of address. Any government-approved ID will pass for ID verification, and any of the following wills serve as proof of address:

Letter/Statement from your bank (not pre-paid card statements)
Electric/Gas/Water Bill
Council Tax Bill
Letter from HMRC
Driving License (where this hasn’t been used as proof of identity)

Send the photographed or scanned copies toverify@thepools.com, and verification should be complete within 48 hours and no longer than 72 hours.

Trust, Support & Security?

The Pools is licensed by the UKGC, as any British casino worth your time should be. They also partnered with the Independent Betting and Adjudication Service (IBAS) for impartial dispute settlements.

Responsible gambling is a top priority at The Pools, and they actively enable safe gambling by providing tools for limiting your account or taking a break. Still on the topic of safety, The Pools uses TLS encryption technology for maximum security of your data and banking information.

The company’s long-standing reputation suggests a high brand trust level. However, we checked some real player reviews on Trustpilot, and there’s a highly contrasting opinion, with just as much negative feedback as positive ones.

We realise that customer experiences differ for multiple reasons, so we advise starting with a small bankroll.

Customer Support Information

The Pools’ customer service is available via live chat, email, and a telephone line (0800 500 000).If you prefer, there’s also the option of writing to the casino via postal mail to The Pools, Walton House, 55 Charnock Road, Liverpool, L67 1AA.

Another great place to get assistance is The Pools’ Help’ section. You can browse frequently asked questions about different aspects of the site. It’s all neatly categorised and well-detailed. We advise you to check here before reaching out to the support team directly.

Some Negative Highlights of The Pools Casino

Missing VIP Loyalty Program

The Pools doesn’t have any VIP loyalty program, so players looking for a long-term rewards scheme won’t find any here.

No 24/7 support

Although the support team is on hand most of the day, there isn’t 24/7 service. The available times areMonday to Saturday, 8.30 am and 10 pm and on Sunday, between 12 pm and 10 pm.

Summary

Overall, this looks like a great casino that you should definitely give a try. There are plenty of things it does right, from bonuses to game variety and enabling a safe environment. Even where it’s lacking, there’s not much negative effect on the site’s overall quality. And there’s no telling that they won’t be adding a VIP program and an app soon. There are also several other online gambling options besides the casino, which is great for keeping you engaged and diversifying the experience.